Makerly Support

Need help with Makerly? We’re here to help hosts and vendors manage markets, applications, profiles, and payments.

For support, email us at:

support@usemakerly.com

We typically respond as soon as possible during normal business hours.

Vendors

Creating or updating your vendor profile
Applying to a market
Uploading application photos
Paying an application fee or booth fee
Finding the status of an application
Accessing your Makerly account

If your question is about a specific market’s rules, booth assignments, acceptance decisions, refunds, or event-day details, please contact the market host directly. Makerly provides the software platform, but each host manages their own market.

Hosts

Creating or editing a market
Setting up Stripe Connect
Reviewing vendor applications
Managing application fees and booth fees
Sending vendors to your public market page
Accessing your host dashboard

Payments

Payments in Makerly are processed through Stripe. Application fees and booth fees are paid to the host’s connected Stripe account, with Makerly collecting its platform fee through Stripe.

If you believe a payment was made in error, or you need help locating a payment status, email support@usemakerly.com with the market name, vendor business name, and payment type.

Refunds are managed by the market host unless otherwise required by law or Stripe’s rules.

Account Help

If you need help signing in, resetting your password, updating your email address, or deleting your account, contact:

support@usemakerly.com

You can also delete your account from inside the Makerly app.

Report a Market or Vendor Profile

To report a market listing, vendor profile, inaccurate information, or content concern, email:

support@usemakerly.com

Please include the page link and a short description of the issue.

Legal

Review Makerly’s policies here: